The Canadian Insurance Claims Manager Association (CICMA) was first established in 1952 as an organization to allow claims managers to:

  1. Promote and enhance the image and general welfare of the General Insurance industry in the matters pertaining to the settlement of claims.
  2. Develop harmonious relations amongst those people engaged in the direction of or the investigation and adjustment of claims.
  3. Exchange information and discuss matters of common interest.
  4. Promote and maintain a high standard of ethics in the handling of general insurance claims.
  5. Further such claims administration as will result in just and proper settlement of meritorious claims.
  6. Promote arbitration or mediation in the resolution of claims.

In order to promote the arbitration process as a cost effective way to resolve inter-company disputes, the CICMA is also directly responsible for the administration of the Canadian Inter-Company Arbitration Agreement.