Ontario Chapter - Open to: members, member guests, non-members.
CICMA/CIAA Joint Conference
Tuesday, January 22, 2019
Metro Convention Centre, Toronto
Registration: 8:00 a.m.
Seminar: 9:00 a.m.
Lunch 12:30 p.m.
THE FACE OF SERVICE..........
What are we doing to keep customers happy in this 24/7 environment?
Industry Leader Panel:
Glen Hopkinson, XL Catlin; Monica Kuzyk, Curo Claims Service; Stephan Roy, RCOC; Paula Allen, Mornell Shepell.
Hear from Industry Leaders as well as those in the trenches examine:
- Managing staff burnout
- Consequences of doing more with less
- Tips and Tricks to survive in today's atmosphere
- Have we successfully adopted a "wellness" environment?